Reach Betroom24 Casino support by live chat, e-mail or phone, 24/7 support every day of the year.
Get help nowMinimum deposit A$15 — no withdrawal delay on verified accounts
Paid out this week
535,281 A$
2,680 Players in the room now
Betroom24 Casino N.V. holds licence OGL/2007/6279/520 issued by the Gaming Control Board Curaçao, with independent audits conducted by eCOGRA, GLI, and QUINEL.
A$22M is processed each week and A$77M each month — verified across 231,000+ player accounts, with a single-withdrawal ceiling of A$47,000.
Every session and transaction is protected by 256-bit TLS, and all disputes are handled through our accredited ADR body, SIQ.
Three real people
Betroom24 Casino puts a human on every channel
The moment a payment sticks or a login fails, one of these three gets you a person.
Fastest route to a person
Chat suits quick fixes such as a stuck deposit or a login loop, and a person typically replies within four minutes at any hour. No queue music, no phone bill.
Best for documents, statements and anything with a screenshot attached; write to [email protected] and expect a reply within eight hours. Send everything needed and the thread stays tidy.
Talk it through on +61 2 0762 3485, with a typical answer in two minutes and lines open AEST around the clock. Good for account locks and anything faster to explain aloud than in words.
Six straight answers, so most players get sorted without queuing at all.
trustWhat happens when they start verifying my account?+
Straight after your first cash-out request, documents go through checking. Verification usually wraps up within six hours, and your payout stays on hold until it clears. AEST timings apply, so late-night uploads are handled the next morning.
trustDo I need my password to get help?+
Nothing secret is needed. Your registered email address plus your full name is enough for support to pull up the account. Keep your password to yourself, as our team never asks for it in chat, on a call or by email.
trustWhere do I go to shut my account down?+
Send the closure request from your registered email to [email protected], or ask an adviser in live chat. The team confirms it in writing, and any cleared balance is returned to you before the account shuts. Reopening later means starting a fresh registration.
trustCan I take an answer further up the chain?+
Yes, and escalation is simple. Ask the adviser to pass the matter to a supervisor, and if the reply still misses the mark, send the whole thread to [email protected]. Nothing is filed as a complaint until that email lands.
trustCan I reach a person at night or on weekends?+
Yes. Advisers are on live chat, email and the phone line around the clock, every day of the week, so a Sunday night question reaches a person in minutes rather than Monday. All times are given in AEST.
trustHow long is the casino licence valid for?+
Betroom24 Casino N.V. holds licence OGL/2007/6279/520 from the Gaming Control Board Curaçao, granted in 2007 and still in force. That regulator supervises the operator, and the same detail is published in the footer.
As You Escalate
Past support, then past the casino
This block settles which route a complaint takes and where it ends if the casino keeps saying no.
What goes in the first message?
Write to [email protected] with your account email, the outcome you want and any reference from earlier chats. Your case is logged and handed to a senior reviewer.
Is the answer final?
Within the reply window a reviewer answers in writing, explaining the decision and the reasoning behind it. Read it closely, because the step after this depends on it.
Second review of your file
Should the reply still miss the mark, ask for the matter to be escalated to a manager and quote your original reference. A second person reviews the file from the start.
Take it to the gaming board
When the casino's own process is exhausted, you can take the matter to the Gaming Control Board Curaçao, the regulator named on your licence. Keep every written reply for that step.
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