Your review

Verify your Betroom24 Casino profile before the payout

Check once: every licensed casino verifies who it pays, and our review takes about 6 hours from a clean upload.

Betroom24 Casino N.V. holds licence OGL/2007/6279/520 issued by the Gaming Control Board Curaçao, with independent audits conducted by eCOGRA, GLI, and QUINEL.

First withdrawal ahead

Verification detail in one screen

Scan six lines on who checks, what for and how long; that silent-wait worry ends here.

Who checks

Betroom24 Casino N.V.

Licensed by

Gaming Control Board Curaçao, OGL/2007/6279/520

Time taken

6 hours

Needed by

Before the first withdrawal

Questions to

[email protected]

Minimum age

18+

Upload order

Send your documents in one clean pass

Send a clean file and the 6 hours run from there; our reviewers work around the clock.

Named slots, no guesswork

Corners or glare first?

Photograph the photo ID flat, all four corners in frame and no glare across the text; phone daylight beats a dark desk shot.

The last four digits

Show the card image with middle digits covered if you like, but keep the name and last four visible so the card matches your profile.

Pending, then cleared

Watch your inbox and the account area for the outcome; if a line is unclear, send the verification team a note instead of re-uploading.

Camera in hand

At the camera, three files

Keep this open at the table when the camera comes out and nothing gets retaken.

Photo ID

ConfirmsWho you are

Must showFull face, name and expiry date

Proof of address

ConfirmsWhere you live

Must showYour name, address and a recent date

Payment card image

ConfirmsYour payment method

Must showName, last four digits, front side

Your withdrawal is waiting

Expect the check at four points

Read this the moment a payout, a new card or a big deposit brings a document request.

Clear the first payout

Nothing leaves the account until the license is satisfied, so the first payout is where identity is confirmed: a photo ID and proof of address go to [email protected].

Match the name exactly

A spelling shift or an old address pulls the file up short, because the licence requires the account holder and the paperwork to be one person, so a fresh copy is requested.

One owner, every method

Every method on the account has to belong to you, so adding a card or wallet brings a request for an image of it and a matching proof of address before the new route is used.

Explain the big amount

A deposit or a payout far outside your usual pattern is reviewed under the licence's money-laundering rules, and the check widens to where the funds came from before it clears.

Show where the money starts

Betroom24 Casino N.V. holds licence OGL/2007/6279/520 from the Gaming Control Board Curaçao, and that licence makes AML checks compulsory. Expect the funds question as standard procedure on any account, never as a sign that you did something wrong.

Have one or two of these ready before the request lands:

Recent bank statement
Payslip or salary notice
Tax return summary
Proof of a pension
Sale contract or invoice

Your file came back: fix it

Two spellings, one refusal. A surname typed in full on the form but shortened on the passport reads as two people, so the reviewer stops and asks again. Retake the image showing the full surname Update the account to match the ID

Swap in the current card. The licence asks for a current identity, so a document whose expiry date has already gone cannot support the file at all. Photograph the newer card or passport Send the replacement before it expires

One clear, whole frame. Crops cut off the corner that proves the whole card exists, and edits hide the very details the check is built on. Upload the untouched original file Frame all four corners in shot

Seven short answers

Before the wait, after the wait

Read this and you will know how each document question is handled here.

My surname changed since the ID was issued, what now?+

Pair the photo ID with a document that shows the new name, such as a recent bill in that name. Mention the change to [email protected] so the reviewer expects two versions on file.

How long does the verification check take?+

Reviews close within 6 hours on a normal day, counted once your last file lands. Files sent while support is busy can slide, so send everything together instead of one item at a time.

Which regulator issued the Betroom24 Casino license?+

The Gaming Control Board Curaçao licenses this operator, Betroom24 Casino N.V., under OGL/2007/6279/520. That license carries the duty to confirm who each player is before money leaves the account.

Why do you need to know where my money comes from?+

Source of funds sits inside the same license duty as the ID check, aimed at money laundering rather than at you. Expect a routine question about income or savings, answered with the same short documents you already sent.

When do I have to be verified by?+

A completed check is needed before your first withdrawal goes out, at the latest. Nothing stops the casino asking sooner, at registration or when you make your first deposit, so have the three files ready.

Can I send my documents from my phone?+

Camera shots from a phone are accepted, as long as the whole page sits in frame and no light flares across the text. Lay the card or letter on a flat surface and shoot straight down.

Will I have to send the same documents again later?+

Repeat requests happen when an ID expires or the address on file changes, and no more often than that. Files already cleared stay on record, so a renewal is one photo, not the full set.