Before the first spin

When your Betroom24 Casino play needs a brake

Play only from 18, and know that deposit limits, loss limits, session time reminders, self-exclusion and reality checks sit in every Betroom24 Casino account.

Set your limit

Betroom24 Casino N.V. holds licence OGL/2007/6279/520 issued by the Gaming Control Board Curaçao, with independent audits conducted by eCOGRA, GLI, and QUINEL.

Support at a glance

Knowledge before play, support after

One table answers the worry about who regulates this site and who takes a call for help.

Minimum age18+

Licence and regulatorGaming Control Board Curaçao, OGL/2007/6279/520

National registerBetStop

National Gambling Helpline1800 858 858

Questions by email[email protected]

Five limits to set

The controls waiting in your profile

Open this list when you want to cap a session before it starts rather than after.

A ceiling on deposits

A cap on what you pay in, fixed before play starts, takes the decision off the table; switch it on once top-ups begin to feel automatic.

Decide your own ceiling

Set the most you are willing to lose in a chosen window; it is worth turning on if a losing run has ever had you chasing.

A nudge as time passes

A short message marks how long you have been at the screen; choose it before a quick look turns into a long evening.

Should I step away fully?

Closing your own access for a stretch you pick is firmer than a short break; use it when play has stopped feeling like a pastime.

See the real picture

A timed prompt reports the time played and the money spent so far; reach for it when either number tends to slip past you.

Your own guardrail

A plan on paper, then a real cap

Read this when you want a cap in place within the next few minutes, not next week.

Find the right section

Open your profile menu and find the responsible gambling section; the details shown there should be the name, email and currency you expect.

Deposit or loss cap?

Pick the deposit limit rather than a payment or account setting, then read the screen to be sure it names the limit you meant.

Choosing your own number

Enter the amount, then choose a day, week or month; confirm the period matches the one you actually planned.

A limit that holds

Confirm the setting and read the note that appears; afterwards the limit should sit in your profile, so nothing was left half-done.

Pause and long stop compared

Do I need a short rest from play? Ask support for a time-out and access pauses for the hours or days you choose. Nothing is withdrawn during the break, and your balance and history stay where they are until it ends.

A stop that outlasts the urge. Close access for a long period by asking support to self-exclude your account. The stop cannot be undone early, so decide the length while you are calm rather than after a hard session.

Before the account, a national block. Register with BetStop, the national self-exclusion register run by the Australian Government through ACMA. Registration takes about five minutes online, lasts three months or longer, and you may name someone to support you. betstop.gov.au

Three free services

Call someone before the next session

Costs nothing, stays private, and does not depend on your account with us.

National Gambling Helpline

Ring the National Gambling Helpline at any hour, any day of the year, for free counselling by phone, chat or email, self-help tools and a directory of local services. Relatives can call too, and nothing is shared onwards. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join a Gamblers Anonymous Australia meeting to sit with people who gamble and have stopped, and with their families. Meetings run across the country and cost nothing to attend. gaaustralia.org.au

National Debt Helpline

Speak to the National Debt Helpline for free financial counselling about gambling debt, weekdays between 9:30 and 16:30. Advisers help with repayment plans and the pressure that comes with them. ndh.org.au

Check these against your own play

Catching these early is easier than fixing them later. A deposit limit or a pause set in your account is the first step, and it works best while you still feel in charge of the choice.

Read down the list and count only what sounds familiar from your own week.

Playing longer than you planned
Chasing a loss with a bigger deposit
Hiding your play from family
Borrowing money to keep playing
Skipping sleep or meals to play
Spending money set aside for bills
Feeling flat until the next session

The moment you ask

Will a self-exclusion here stop me elsewhere?

You will finish with clear answers on limits, pauses and where outside help begins.

Will self-exclusion here block me at other casinos?+

No. A self-exclusion inside your Betroom24 Casino account covers this account only. To stay off every licensed wagering provider in Australia, join BetStop, the national register run by the Australian Government.

How do I help a relative who plays too much?+

Call the National Gambling Helpline on 1800 858 858, where counselling is free and relatives are advised too. Gamblers Anonymous Australia runs peer meetings, and the National Debt Helpline on 1800 007 007 covers gambling debt.

Can I end a self-exclusion before the period ends?+

No. A self-exclusion runs for the whole period you chose, so pick a stretch you can live with. BetStop works the same way: the shortest is 3 months.

Why does the casino keep asking about my age?+

Because play here is for adults of 18 and over, and age checks are part of the licence. Have photo ID ready, since verification usually takes about 6 hours.

Where do I change a deposit limit later?+

In the same place you set it, inside the responsible gambling section of your account. You choose the new figure yourself, so decide it before the next session rather than after a loss.

What does a short pause actually change?+

A pause blocks your play and marketing for the days you choose, while your account and balance stay in place. When the pause ends, play resumes as before with no request needed.